• Pricing: All prices are stated in [EUR/DKK]. The price displayed is the final amount to be paid. As Vizvu is currently not VAT registered, no additional VAT is added to your order.
  
  
• Payment Reservation: Upon placing an order, the purchase amount will be authorized and reserved on your payment method.
  
  
• Final Capture: We only capture (withdraw) the payment once your item is dispatched from our warehouse in Denmark.

• Dispatch: All products are shipped from our warehouse in Denmark.

• Delivery Times: 1–3 business days for Denmark; 3–14 business days for the rest of Europe.

• Pre-orders: Please allow 1–2 months for delivery as these items are tied to international production cycles.

• Customs: Orders within the EU are customs-free. For non-EU destinations (e.g., Norway, UK), the customer is responsible for local import duties and taxes.

For more detailed information on delivery zones and tracking, please visit our Shipping & Delivery page.

• 14-Day Window: You have the right to return your product within 14 days of receipt.

• Condition: Monitors must be returned in original protective packaging to prevent damage during transit.

• Process: To initiate a return, please contact us at support@vizvu.com.

• Refunds: We process refunds within 7 business days after inspection at our warehouse.

To see our full step-by-step return process, please visit our Returns & Refunds page.

• Contract: A binding contract is only formed once you receive a shipping confirmation.

• Variations: Minor variations in color or backlight uniformity may occur within industry-standard tolerances.

• Force Majeure: Vizvu is not liable for delays caused by global shipping disruptions.

• Contract Formation: A binding contract is only formed once you receive a final invoice or shipping confirmation.

• Pricing Errors: We reserve the right to cancel an order in the event of obvious pricing or typographical errors.

• Technical Variations: Images are for illustrative purposes. Minor variations in color reproduction or brightness uniformity may occur within industry-standard tolerances.

• Force Majeure: Vizvu is not liable for delays caused by circumstances beyond our control, such as global shipping disruptions.

• Transparency: We process your data securely and in full accordance with the GDPR.

• Full Policy: For more information, please refer to our dedicated Privatlivspolitik page.

• Contact: Reach out to us at support@vizvu.com for any issues.

• Official Recourse: If we cannot reach a solution, you may file a complaint with the Danish Center for Klageløsning via naevneneshus.dk.